Terms and Conditions

Contents

  1. Method of Joining
  2. Access
  3. Optout
  4. Cancellation
  5. Premium SMS Access - General Terms & Conditions
  6. Continuation of General Terms
  7. Our Liability
  8. Products and Services
  9. Site – Conditions of Use
  10. Email and Mobile Marketing Terms & Conditions
  11. Assignment
  12. Contact
  13. Changes to these Terms & Conditions
  14. Complaints Procedure
  15. How to make a complaint

1. Method of Entry

Users may join the service where available via:

  • This website
  • SMS
  • The mobile Internet

2. Access

2.1. By placing an order with Gamersville, you warrant that you are over the age of 16, and either are the bill payer, or have the bill payer’s permission.

2.2. By accessing and/or using this site, you have read and understand these conditions, and accept that you are legally bound by these Conditions. These Conditions will apply to all services provided by Gamersville unless stated otherwise. None of these Conditions affect any rights or obligations imposed under UK Law.

3. Optout

To Optout just reply ‘stop’ to any of the service messages received on your handset. This text message is not case sensitive, however any other variation of this text may not be accepted (E.G. Please stop). Please only consider the service successfully stopped once you have received a FREE reply text message from the same shortcode, to the effect of “All services on this shortcode are now stopped. Text back in to restart the most recent. Customer Services 0818400302”. If you have not received a text message to this effect then please contact us to confirm your signup has been cancelled. If you are signed up to more than one shortcode, you must send a stop request to each shortcode to end all services or subscriptions.

Please only consider the service successfully stopped once you have received a FREE reply text message, to this effect 'You have been removed from Gamersville Help? 0818400302 confirming that you have been unsubscribed. If you have not received a text message to this effect then please contact us to confirm your subscription has been cancelled. If you are subscribed to more than one service billed then you must send a stop request for each service or simply text STOP ALL.

4. Cancellation

This is an online digital service that is sold to the consumer through distance selling. Therefore it falls within the legal time period that a consumer could decide that they no longer want the item and would like to claim reimbursement of the costs incurred. Please note that this does have to be completed within 14 days of the purchase. If you wish to do this within 14 days of your entry date, then please contact Customer Services on 0818400302. Refund requests made after 14 days has passed from the date of purchase will be handled on a case by case basis.

5. Premium SMS Access – General Terms & Conditions

 5.1. By giving your mobile number to us through the internet, via online adverts or any other promotions, you will gain entry to the selected service. You agree that any information you provide through our website or otherwise is true, accurate and complete, and that you will ensure that this information is kept accurate and up to date at all times. We reserve the right to request verification of your age, identity and contact details.

5.2. You may be billed via SMS (dependant on your network operator), wherein you receive a text message sent to your mobile phone which is charged upon delivery. The billing via SMS section of these terms will explain this.

Billing via SMS

5.3. If you have entered via the internet; you will either be required to click on specific Join now buttons to verify your access into the Gamersville service, or you will be asked to verify your purchase by confirming a Keyword in response to a free to receive text message number sent to your mobile phone via text message. It is very important that you respond as indicated, as it is at this point that you will gain access to the Gamersville site.  This text message serves as the confirmation from the entrant that they would like to enter the service and will therefore be followed by a confirmation message. Please only consider your purchase successful if you have received a confirmation message from us.

5.4. A free message is sent to the handset prior to billing. This will reconfirm the service you have joined, the costs involved, and remind you how to stop any future service messages so that you no longer receive contact from us. Please ensure that you save this message on your phone for future reference.

5.5. After confirmation of joining the service, you will receive a link to ensure that you can gain access to the purchased content. You will be prompted to save this to the home page of your mobile phone.

5.6 At the end of the 28-day service access period you will receive a service text message from us. This will confirm that the service has ended and will provide you with the opportunity to re-purchase should you wish. After this message has been sent we will not retarget your mobile phone with marketing.

6. Continuation of General Terms

6.1. Should a mobile network operator encounter failed delivery attempts of a premium message prior to a user sending in the STOP command, the network may still attempt to re-deliver the failed message even after the STOP command has been sent to the promoter. Users understand and accept that the promoter has no control in this matter. However, the promoter will ensure that no NEW premium messages are generated by the promoter after receipt of a valid stop command. All STOP commands are answered by a free text confirming the STOP command and the cancellation of the subscription as explained in the Optout section of this page.

Our helpline is 0818400302. Please call us with any comments you may have regarding our service. You can also use this number to stop any further service messages from the service.

Gamersville reserves the right to modify or discontinue, temporarily or permanently, the services provided to you.

6.2. Gamersville reserves the right to modify or change any products or services as required in order to improve range and availability. We recommend that you regularly check the site for updates to the services on offer.

7. Our Liability

7.1. The Liability of the promoter and its managing company shall be limited to the amount of the charges actually paid.

7.2. We shall not be liable:

  • for any loss or damage that we could not have reasonably been expected to foresee at the start of the agreement, or for any loss of or corruption to data, systems, equipment, or
  • for the actions of any independent third parties in connection with the draw, in particular the determining of the validity of a potential winner and any unforeseen circumstances that may prevent the draw from taking place.

8. Products and Services

8.1. Our products and services are provided via this website and physical copies are not provided. All of these products are subject to copyright protection and should not be copied or distributed.

8.2. These products and services are the property of Gamersville and S P Two Ltd. By joining the service you will be provided with an account for Gamersville, you have been granted license to access the products and services, subject to these Conditions.

8.3. These products and services have not been sold to any user who has an Gamersville account. The customer has no right to copy, distribute, share, edit, sell or modify the product in any form. Gamersville may encrypt any of this information to protect our products and services.

9. Site – Conditions of Use

You must not:

• Copy, distribute, adapt, share, edit or modify this site or transfer any part of the site • Do anything which may place an unreasonable or disproportionate load on the site, you must not do anything which disrupts the functions of the site • Make any modifications to the site, test, scan or circumvent the security of the site • Use the site or content in any way which breaches the rights of Gamersville or any third party • Use the account of another customer, or impersonate another customer when using the site • Knowingly transmit any virus, worm, defect, Trojan horse or any other malicious code to the site for any reason; and • Use any method to autonomously create accounts by any means under fraudulent pretences

10. Email and Mobile Marketing Terms & Conditions

By giving us your mobile number and email address, you agree for Gamersville and its managing company to send you either an occasion email or text, notifying you of the latest offers and promotions available from our group. If you ever wish to be removed from any of our email/text broadcasts, you will have a link at the bottom of each email saying ‘Optout or go to the Contact Us page on our website and complete the web form, putting ‘Unsubscribe from marketing in the message box. Alternatively, you can call our helpline on 0818400302. Once you do this, you will be removed from future broadcasts. 

11. Assignment

Gamersville reserves the right to assign the agreement to and acceptance of these Terms & Conditions, in whole or in part, at any time without notice. The user may not assign any of his/her rights or obligations arising from their agreement to and acceptance of these Terms & Conditions.

12. Contact

The promoter is Gamersville, a brand name of the promoter SP Two Ltd. Correspondence address: Unit 15535, PO Box 6945, London, W1A 6US, UK. Tel 0818400302.

13. Changes to these Terms & Conditions

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may update our Terms & Conditions and Privacy policies to optimise the user experience and to comply with legal and regulatory obligations. Accordingly, we recommend that you check these pages periodically in order to review our current policies.

14. Complaints Procedure

We always do our best to meet the needs of those who contact us, but we appreciate that sometimes you can find yourself in a situation where you are not happy with the service that has been provided. If you would like to make a complaint regarding the contact you have had with, or the service you have received from us, then this policy sets out the process for you to use.

Any and all complaints will be dealt with appropriately and will be investigated by a member of staff within the company with sufficient seniority to resolve the issues. While dealing with your complaint we promise to be respectful of you at all times, in turn we expect the same behaviour towards our staff. All customer service calls are recorded, and our staff reserve the right to terminate any call in which they feel abused or threatened.

The majority of all complaints can be handled and resolved at the first point of contact, however this is not always possible. We aim to complete all investigations and resolve all complaints within 10 working days of the complaint being made.

15. How to make a complaint

All complaints can be made by telephone or by email using the below information:

Telephone: 0818400302

Email: [email protected]

For your complaint to be properly registered please provide us with the following information:

  • Your full name, preferred contact method, number and email address
  • Your postal address, so that communication in writing can be made where necessary
  • Full details of the complaint including any dealings you may have had with us, or any of the services we provide. We would suggest you advise of what happened, when it happened, who you dealt with if anyone, what you would like further clarification on, why you think what has happened is wrong and what you would like us to do to put things right.

All of the above information will be kept confidential and private, to be used for the sole purpose of investigating and responding to the complaint made. This information will not be provided to any third parties unless absolutely necessary in order to fully investigate the complaint, by lodging a complaint, you are agreeing that this can occur.

People who can complain

A complaint can be made by either someone who has received services from or relating to SP Two Ltd, or a representative of the above described service user. Where a representative wishes to make a complaint on behalf of someone else, they may be required to provide proof that they have the permission of the service user to make the complaint or query on their behalf.

After a complaint has been made

Where a complaint is made in person or over the telephone:

  • A written record of the complaint will be made and kept, which can be provided upon request.
  • A recording of the phone call will be made where possible

All complaints will receive a response within 1 working day, however if further investigation is necessary before an explanation/resolution can be provided, then we aim to resolve your complaint within 10 working days. In responding to your complaint, we will follow the procedures set out in this policy unless other guidelines are agreed with the complainant, and will ensure that:

  • You understand how to progress your complaint and are kept informed of this.
  • You are made aware of the outcome of your complaint promptly
  • Your complaint and the information you provide to us is treated in confidence
  • We will tell you what steps we intend to take to remedy any complaint that is upheld.

Complaints should be made as soon as possible after the incident giving rise to the complaint. We do expect all complaints to be current; however we will accept a historic complaint if we are satisfied that:

  • The complainant can give a valid reason for not making the complaint sooner, and
  • Despite the delay, it is still possible to investigate the complaint effectively and fairly

It is important for the complainant to be aware that if their complaint involves disputing the use of, or registration to one of our services, they may be required to provide evidence which confirms their claim (E.G. a copy of the mobile phone bill). As with all other personal information, in any instance where the complainant is required to provide additional information or documentation, this will only be used for the sole purpose of investigating and responding to the complaint made, and will be kept confidential and private.

All complainants have the right to refer their complaint on to the appropriate governing body if they are unhappy with the outcome of our investigation, however this referral must be made by the complainant and will not be made by SP Two Ltd on the complainant’s behalf.

All complainants will be given the opportunity to receive an acknowledgement letter or email upon request. This will discuss not only the complaint itself, but the manner in which the complaint has so far been handled and the period in which the investigation of the complaint is likely to be completed.

Once a complaint has been dealt with

Once investigations have been completed, upon request, a report can be provided which includes:

  • A detailed explanation of how the complaint has been considered
  • The conclusions reached, including any and all remedial action needed, and
  • Confirmation that any action needed has either already been taken or, if not yet taken, the proposed timescale when such action will be completed

A letter/email will be sent to the complainant where necessary, confirming all of the above information and reminding them of their right to take the matter further if they are unhappy with the outcome.

 In circumstances where the response/final outcome of the investigation is not ready within 10 working days we will notify the complainant accordingly and explain the reason why.